Social networks and mobile applications in digital transformation strategies of European public service media

Abstract

In the course of a few short years, the European public service media have undertaken an accelerated and diverse process of expansion in social networks and of development of mobile applications. In this way, they seek to tune into the new consumption patterns through a transversal offering of content accessible from many digital devices. This paper analyzes the various strategies of European public corporations and identifies the differences between them. There is a divergence between the enterprises that have developed a more comprehensive strategy (BBC, RTVE, France Télévisions, and Rai) and those, from northern Europe in their majority (Finland’s YLE, Denmark’s DR, Sweden’s SVT, together with Portugal’s RTP and Ireland’s RTÉ), which are more closely focused on segmentation.

KEYWORDS: public service media, social networks, communication policies, mobile apps, digital transformation, access and participation.