Telephone communication with patients’ relatives: A meta-synthesis

Ara Ayora; Carme Nogueras

Autors/ores

Ara Ayora Universitat Pompeu Fabra
Carme Nogueras Hospital Universitari Germans Trias i Pujol https://orcid.org/0000-0002-9343-3109
DOI: 10.2436/20.3008.01.231

Paraules clau:

comunicació centrada en el pacient, telemedicina, relacions professional-família, comunicació telefònica, medicina centrada en el pacient, costos ocults.

Resum

La relació metge-pacient ha canviat al llarg de la història i, en l’actualitat, s’ha abandonat progressivament el tipus paternalista que s’ha mantingut durant centenars d’anys fins a arribar a la medicina centrada en el pacient. En aquesta, la comunicació té un paper principal. La pandèmia de la covid-19 ha suposat importants reptes en aquesta matèria.
Aquesta recerca pretén revisar la literatura científica sobre el tema, des de 2015 fins a finals del 2021. La metodologia emprada ha estat una metasíntesi, que ha permès revisar i analitzar diferents estudis qualitatius. S’han trobat diferències entre els períodes pre- i postcovid-19, a més d’una manca de cos teòric. La telemedicina creixerà en els pròxims anys i també la comunicació a distància, per la qual cosa és necessari considerar tots els possibles inconvenients i riscs que puguin presentar-se i mitigar-los abans que es converteixin en problemes greus, com podrien ser qüestions relacionades amb la seguretat dels pacients, la confidencialitat, la seguretat física, els costos ocults, la falta de formació del personal o la bretxa digital.

Descàrregues

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Biografies de l'autor/a

Ara Ayora, Universitat Pompeu Fabra

Màster en comunicació i informació científica i doctoranda
en comunicació de la Universitat Pompeu Fabra.
Membre del Grup de Recerca en Comunicació Científica (GRECC).
ara@ayora21.com

Carme Nogueras, Hospital Universitari Germans Trias i Pujol

Doctora en psicologia. Metgessa especialista
en geriatria i medicina interna.
Departament de Geriatria de l’Hospital Universitari Germans Trias i Pujol.
mcnogueras.germanstrias@gencat.cat

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